When surveyed on satisfaction with work, their company, opportunities for growth, and interaction with their managers – our team members had their highest employment engagement scores at Intuit.”
Scott K. Wilder
Group Manager of Intuit's QuickBooks Online
Small Business Community and Collaboration website
Scott K. Wilder is currently the Group Manager of Intuit's QuickBooks Online Small Business Community and Collaboration website. Before working at Intuit, he was the Vice President of Marketing and Product Development at KBtoys.com and eToys. He has held numerous senior management positions at America Online, Apple Computer, Silicon Graphics, Borders.com and American Express. When Scott worked at America Online and its subsidiary, GNN.com, Scott was involved in creating the first online advertisement and commercial website. Scott received master's degrees from The Johns Hopkins University and New York University. He also holds a degree in Leadership Coaching from Georgetown University. Scott is an advocate for use of the Enneagram – in one’s personal and professional life. He recently shared his thoughts on the Enneagram and its use at Intuit.
His Introduction to the Enneagram
“I’ve always been interested in personal development and team dynamics. When I moved to California from the East Coast in 1991, I was given the name of person who might be helpful with my intuitive studies – who turned out to be Helen Palmer. I’d studied Myers Briggs and initially viewed the Enneagram as another type of profiling tool. However, I discovered with time that the Enneagram brings a lot more to the table – in terms of both career and personal growth.”
Use as a Profiling Tool
“The Enneagram resonates with me more than other profiling tools. It is deeper and more complex in terms of the information it reveals, offering insights into people’s strengths as well as when outside in their comfort zones. It also focuses on ones behavior when interacting with others. The narrative tradition provides an approach that allows you to see yourself in the mirror. I participated in a panel of other Style 7 people and saw other people so much like me.”
In the Workplace
“I was intrigued that the Enneagram was used very little in the business environment. Intuit has a strong learning culture and embraces the “learn, teach, learn” philosophy. The company has its own profiling methodology called “Colors.” Everyone at Intuit is trained in it. However, I also introduced the Enneagram to my team which is dispersed in various parts of the country and made up of people of all cultures and backgrounds. We used it when we were forming our team and it helped create an open environment and accelerated our understanding of each other.”
Employee Satisfaction
“When surveyed on their satisfaction with work, their company, opportunities for growth, and interaction with their managers – our team members had their highest employment engagement scores at Intuit. I believe use of the Enneagram had a lot to do with this by creating an open environment. When asked by other managers about these high scores, I attributed it to our work with the Enneagram.”
Scott Wilder
Every Leader's Challenge:
The Art of Greatness NOW
The Enneagram Leadership Conference for Executives, Owners, and Managers
SEPTEMBER 10-12, 2008 • ALEXANDRIA, VIRGINIA
Facilitated by: David Daniels, M.D.• Theresa Gale, CET • Peter O’Hanrahan, CET • Mary Anne Wampler, CET
To learn more: www.transforminc.com/tlc.htm
Thursday, June 26, 2008
Sunday, June 1, 2008
CEO says "The Enneagram is the Most Powerful Self-Development Tool we've ever used."
The Enneagram in Business: Real-World Applications Demonstrate its Transformational Power
by Theresa Gale
Mary Anne and I have made a career of introducing the Enneagram in the workplace to improve operations and promote growth. However, I thought you might benefit from reading how the Enneagram has served national business leaders. In this and upcoming editions of our newsletter, we'll give business corporate professionals center stage, allowing them to share their individual and practical applications of Enneagram use in their individuals worlds.
Scott Jamieson is the former President and CEO of The Care of Trees, an award-winning, tree preservation firm with 500 employees and 24 locations nationwide. Scott describes the Enneagram as being "the most powerful self development tool" he has ever used. During the nine years in which Scott oversaw The Care of Trees, it became the second largest commercial and residential tree preservation firm in the world; it increased in sales by 112%; reduced sales outstandings from 45 to 31 days; increased in company stock value by 130%; was the recipient of the Arthur Andersen Best Practices award for Motivating and Retaining Employees; and was the subject of magazine, radio and television interviews.
"The issues that curtail business success aren't so much about products, services, or pricing structures. They are about people," says Scott, who will soon become a Certified Enneagram Teacher. "When employees are growing, the organization grows exponentially." Scott left The Care of Trees earlier this year when it was sold. He reflects on the many ways in which the Enneagram helped him in his leadership efforts.
Jamieson on Corporate Culture
"The Enneagram was introduced as a sale training tool at The Care of Trees, but soon became indoctrinated into virtually every aspect of our corporate culture. It really helped our leadership become aware of their management styles and break down the barriers that impeded communication and efficiency. For example, one of our regional managers was awakened to his defensive communication approach and the effect it had on others. Ultimately, we all achieved greater awareness of ourselves and our peers, resulting in greater productivity."
On Corporate Behaviors
"While the Care of Trees had one of the best safety records in the industry, the company still had its share of on-the-job injuries. Collectively, our management team decided to improve upon this status by adopting a "no one in our family gets hurt" philosophy which translated to an advance analysis of potential dangers at work sites. The mutual trust developed through the Enneagram self discovery process resulted in an environment of approachability that encouraged our male dominated staff to 'watch each other's back.' In the first year of implementation, the new safety behaviors resulted in a 20-30% decrease in accidents and a $100,000 reduction in worker's compensation claims."
On Sales Growth
"Use of the Enneagram had a huge impact on sales, revealing to our staff how their presentation of themselves was perceived by those of other Enneagram styles. Staff members who were a Style 9 learned how to bounce back from rejection. Those who were Style 2 discovered their pre-disposition of "giving away the store." Another sales person who had repeatedly attempted to reach the million dollar mark was able to do so following his self discovery. Following Enneagram training, company sales consistently increased by 10% a year."
On Personal Leadership Style
"As a Style 9, I discovered that my work approach of soliciting ideas and consensus was often perceived as being indecisive. While I will always value and solicit input when making a decision, I began gathering information in a less obvious manner. Accordingly, I began to be perceived as a strong leader among our company of 500 employees and enjoyed greater leadership success."
Learn how the Enneagram can radically improve your business world by joining Scott Jamieson and other business professionals this September at the Every Leader's Challenge: The Art of Greatness NOW. To learn more, go to www.transforminc.com.
by Theresa Gale
Mary Anne and I have made a career of introducing the Enneagram in the workplace to improve operations and promote growth. However, I thought you might benefit from reading how the Enneagram has served national business leaders. In this and upcoming editions of our newsletter, we'll give business corporate professionals center stage, allowing them to share their individual and practical applications of Enneagram use in their individuals worlds.
Scott Jamieson is the former President and CEO of The Care of Trees, an award-winning, tree preservation firm with 500 employees and 24 locations nationwide. Scott describes the Enneagram as being "the most powerful self development tool" he has ever used. During the nine years in which Scott oversaw The Care of Trees, it became the second largest commercial and residential tree preservation firm in the world; it increased in sales by 112%; reduced sales outstandings from 45 to 31 days; increased in company stock value by 130%; was the recipient of the Arthur Andersen Best Practices award for Motivating and Retaining Employees; and was the subject of magazine, radio and television interviews."The issues that curtail business success aren't so much about products, services, or pricing structures. They are about people," says Scott, who will soon become a Certified Enneagram Teacher. "When employees are growing, the organization grows exponentially." Scott left The Care of Trees earlier this year when it was sold. He reflects on the many ways in which the Enneagram helped him in his leadership efforts.
Jamieson on Corporate Culture
"The Enneagram was introduced as a sale training tool at The Care of Trees, but soon became indoctrinated into virtually every aspect of our corporate culture. It really helped our leadership become aware of their management styles and break down the barriers that impeded communication and efficiency. For example, one of our regional managers was awakened to his defensive communication approach and the effect it had on others. Ultimately, we all achieved greater awareness of ourselves and our peers, resulting in greater productivity."
On Corporate Behaviors
"While the Care of Trees had one of the best safety records in the industry, the company still had its share of on-the-job injuries. Collectively, our management team decided to improve upon this status by adopting a "no one in our family gets hurt" philosophy which translated to an advance analysis of potential dangers at work sites. The mutual trust developed through the Enneagram self discovery process resulted in an environment of approachability that encouraged our male dominated staff to 'watch each other's back.' In the first year of implementation, the new safety behaviors resulted in a 20-30% decrease in accidents and a $100,000 reduction in worker's compensation claims."
On Sales Growth
"Use of the Enneagram had a huge impact on sales, revealing to our staff how their presentation of themselves was perceived by those of other Enneagram styles. Staff members who were a Style 9 learned how to bounce back from rejection. Those who were Style 2 discovered their pre-disposition of "giving away the store." Another sales person who had repeatedly attempted to reach the million dollar mark was able to do so following his self discovery. Following Enneagram training, company sales consistently increased by 10% a year."
On Personal Leadership Style
"As a Style 9, I discovered that my work approach of soliciting ideas and consensus was often perceived as being indecisive. While I will always value and solicit input when making a decision, I began gathering information in a less obvious manner. Accordingly, I began to be perceived as a strong leader among our company of 500 employees and enjoyed greater leadership success."
Learn how the Enneagram can radically improve your business world by joining Scott Jamieson and other business professionals this September at the Every Leader's Challenge: The Art of Greatness NOW. To learn more, go to www.transforminc.com.
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